After a 102-year-old California woman died, family members were shocked when DirecTV hit them with an "early termination" fee.

Isabel Albright's relatives contacted the satellite TV provider to question the $160 bill, but they say they got no sympathy from customer service representatives.

The representatives reportedly claimed that a new two-year contract was initiated when a second DirecTV box was added to Albright's San Lorenzo home so that visiting caregivers could watch TV.   

"They told us… we're going to charge you $160 for an early termination fee," John Manrique, Albright's son-in-law, told San Francisco TV station KGO. "She's gone. Nobody's living (here). We're selling the house. You're going to tell us we have to keep the service at a house that's not ours?"

Manrique said DirecTV wouldn't provide the family with proof a new contract had been signed.

"Every time you hiccup they start you on a new two-year agreement, basically," he said. "It'll run the rest of your life if you accept some other feature or other. They got you.''

KGO contacted DirecTV and, ultimately, the company caved, waiving the charge.

DirecTV sent this short-and-sweet statement to the TV station: "We have apologized to the family and resolved this."