Kyle’s Care at Home, a locally owned agency designed to keep individuals in the comfort of their homes as long as possible, entered its 21st year this April.
Kyle’s Care owner Sue Kyle said they provide peace of mind by assisting families with individualized care in their own homes. Formerly located on North Fifth Street in Pekin when they opened in 1997, Kyle’s, in 2006, relocated to their current location at 1441 Valle Vista Boulevard, Suite E. Kyle’s can be reached at 309-347-8600.
Cathy Tarpley is the Agency Manager at Kyle’s Care at Home. She said there are a number of services they offer. People can request assistance anywhere from two to 24-hours a day, seven days a week.
“We provide assistance with activities of daily living,” Tarpley said. “We assist with homemaking, light housekeeping, bathing, laundry, medication reminders, grooming and transferring, say, from a chair up to use a walker.”
Kyle’s may also assist in skilled care like an assisted living facility would but at the client’s home. Tarpley said that over their 21 years in business, the office has had an increase in calls to help clients who have a form of dementia.
“It’s no different than a family member staying with them,” Kyle said. “Sometimes people request companionship. The assisted living facilities do a really good job but they’re not in the clients’ rooms one-on-one for long.”
Either short term or long term services are available. Kyle has had clients from anywhere from just a few hours to 10 to 15 years.
“We’ve taken clients to family weddings before,” said Tarpley. “Then the client gets to be part of the celebration and the family knows there is someone there to help the client to the bathroom, help with eating and stay with them.”
There are times a family member is not available and their loved one needs assistance getting to the grocery store or other errand. Kyle said they help with that. They also provide respite care.
“We’ve had people who just need help at night,” Tarpley said. “So if the wife, for example, has been taking care of her husband all day who has dementia and needs someone to be there during third shift so she can sleep and know someone is watching him, we do that. We could also have someone who has broken an arm and just needs help with making meals while healing.”
When a potential client or family member of a client calls Kyle’s, Care Coordinator Liza Stanton meets with the family and client in person. She then writes a detailed care plan and matches an employee with the client. Stanton also follows-up with the client to make sure the match fits well. After determining a good match for the client, they try to keep the same employee for the duration so the client is familiar with who is coming into their home.
Currently, there are 80 employees at Kyle’s. Many of them are part-time. They have caregivers, certified nursing assistants, homemakers, housekeepers and retired nurses to serve the needs of clients. Their service area includes Tazewell, Peoria, Woodford and Mason counties.
Kyle said they are dedicated to their clients.
“Even after these girls (office staff) go home at 4:30 (p.m.) one of them has the cell phone because we are available 24-hours a day,” she said.
In order to provide licensed care, Tarpley said they are required to complete eight hours of continuing education yearly. One of those hours must be about safety. Another hour must be about dementia and another must be about abuse.
No two client care plans are the same. They do encourage caregivers who help with a loved one to remember to take a break for himself or herself because it can be a stressful role. Kyle said even if it is taking a walk or have lunch with a friend, it is important to step away for the caregiver’s health.