A rash of scams are using the Ameren name to dupe consumers nationwide into paying bogus energy bills. Scammers are sending spoofed emails that appear to be requests from Ameren asking recipients to pay unpaid utility bills.
Recipients also are being instructed to open a virus-infected attachment. Ameren has received calls from residents of several states, including Missouri and Illinois, who have been targeted in the scam. Other utilities throughout the country have reported experiencing a similar email scam.
"Ameren is investigating the situation and working to resolve the issue," says Tim Reagan, director of Security at Ameren. "If anyone receives this type of email, they should not open any attachments, and should delete the email message immediately." Reagan added that unless specific information has been requested by a customer, Ameren does not include attachments in its customer emails.
Ameren reminds customers to never give personal or financial information to anyone who calls, sends an email or comes to their homes unannounced. Customers with concerns about their accounts should call Ameren Illinois at 800.755.5000.
Ameren Illinois delivers energy to 1.2 million electric and 806,000 natural gas customers in downstate Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com. Follow us on Twitter @AmerenIllinois